Welcome to episode 21 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives.
Powered by Alldus International, our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is being done within AI in the United States and in Europe.
Today’s guest is Michael Brehm, who is the founder and Managing Director at i2x. Founded in Berlin in 2017, i2x leverages the power of artificial intelligence to transform the human voice into actionable insights at the speed of a face-to-face conversation.
i2x capture, understand and deliver knowledge from phone conversations to optimize business processes, drive conversions and consistently delight customers. It is their mission to help sales and customer support agents to excel at their job by providing the most intuitive, productive and personally tailored learning to improve each individual’s skill-set.
In the episode, Michael will tell you about:
- I2x’s great work on speech analytics
- How they help companies deliver a better customer experience
- I2x’s easy to implement software in your business
- Common challenges they need to overcome
- How AI and Robotics will affect the future of the workplace
- Advice to companies on how to succeed in the AI World
What did you make of Michael’s podcast? Where do you see the future of Artificial Intelligence heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.
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Want more episodes like this one? Check out AI in Action E60 Martin Stamenov, Team Lead of Machine Learning & Machine Translation at Lengoo