Welcome to episode 63 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives.
Powered by Alldus International, our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is being done within AI in the United States and Europe.
Today's guest is Erik Pfannmöller, CEO and Founder at Solvemate. Based in Berlin, Solvemate is a leading customer service automation platform for improved customer service experience. Their chatbot enables self-service support with near-instantaneous solutions around-the-clock.
Solvemate's unique approach means it learns more quickly, integrates more easily and resolves requests faster, which allows them to be more reliable than any other chatbot on the market. Solvemate is built on transparency and participation, which will result in companies benefiting from happier customers and lower costs.
In the show, Erik will discuss:
The inspiration for setting up Solvemate
How the game Guess Who helps explain their product and services
Their goal of improving the customer experience
Deciding not to use Natural Language Processing in their product
Benefits they bring to customers
How to integrate Solvemate's chatbot in your business
To find out more about Erik and the work at Solvemate, check out the website www.solvemate.com or follow Solvemate on Twitter @solvemate_HQ. You can also connect with Erik on Linkedin and on Twitter @epfannmoller.
What did you make of Erik's podcast? Where do you see the future of Artificial Intelligence and Data Science heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.
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