AI in Action E66: Frank Herfert, Team Lead of BI and Machine Learning at Quandoo


Welcome to episode 66 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives.

Powered by Alldus International, our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is being done within AI in the United States and Europe.

Today's guest is Frank HerfertTeam Lead of Business Intelligence and Machine Learning at Quandoo in Berlin. With millions of seated diners in over 17,000 restaurants, Quandoo offers diners an unmatched choice of dining experiences from Michelin-starred restaurants to local favourites. Restaurateurs are equipped with an industry-leading reservation management system that supports them in driving transactions and engaging with their customers through the Quandoo platform.

Frank is responsible for leading the sales and operations analytics team at Quandoo, where his main projects are lead prospecting in Machine Learning customer segmentation, time-series forecasts, churn prediction and prevention, as well as reporting for internal and external stakeholders. 

In the show, Frank will tell you about:

What Quandoo is all about 

How they went about bringing in Machine Learning models to retain customers 

Managing the “Black Box” to help make data-driven decisions 

How to effectively apply Machine Learning in your business 

Their interesting project on predicting future customers in London

To find out more about Frank and his work at Quandoo, check out the website You can also follow them on Twitter @Quandoo_Intl and connect with Frank on Linkedin.

What did you make of Frank's podcast? Where do you see the future of Artificial Intelligence and Machine Learning heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.

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