ServiceNow Functional Consultant

Added: 27/09/2021

REF: 14826

Contract: Contract

Location: Boblingen, Germany

Several years of experience with ServiceNow: process and function definitions for ITSM. Deeper

ServiceNow implementer know-how is not necessary, but beneficial. Robust and practical ITIL know-how and its implementation

Several years of practical experience as a business analyst for at least 3 of the following processes / areas

/ Consultant in the implementation in ServiceNow and Customizing / Configuration:

· Incident Management

· Major Incident Management

· Problem management

· Change management

· Request management

· Knowledge management

· Release management

· IT asset management

· Configuration Management

· Service level agreements

· Software Asset Management

· Definition of services and service offerings, if necessary implementation of CSDM structures

· Service Portal

· ServiceNow Virtual Agent / Chatbot

· Master data configuration

ServiceNow rollout experience (necessary steps to get ServiceNow on a common platform for

introduce new customers (segments)); i.e. operational activities, among others:

· Management of the master data (users, CIs and other reference tables)

· Definition and introduction of the necessary maintenance processes. Process improvements

· Rollout / migration activities

· Instance management; including cloning definitions

Experience in these areas is desirable:

· Agile Development. Story management including story definitions with developers

· ServiceNow Module Demand, PPM, APM, Discovery, etc.

· Connection to SCCM Inventory

· Connection to SAP Solman / financial data

· ServiceNow management of telephony, mobile devices, servers, etc. as well as risk / compliance

· Creation of functional specifications for interfaces to other solutions

· Mobile access to ServiceNow

· Hermes ISDS concepts

· Microsoft Active Directory

Soft skills

· Communicative

· Team player

· Pragmatic doer

· Workshop leadership with customer and / or implementation partner on functional or process

Discuss and define extensions

· Ability to quickly familiarize yourself with new areas (processes or technologies)

languages

Very good written and spoken German

English (for manufacturer documentation)

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