Senior Technical Consultant

Milton, Massachusetts

  ServiceNow - Consultant


This is a different type of ServiceNow partner. The fastest partner to achieve Elite status, they deliver true Digital Transformation by helping clients to leverage the power of the ServiceNow platform. This business take a prescriptive design approach, demonstrating best practices instead of passively asking the client what they want. On offer, is an environment where you can really make a difference, not implement the bad requirements captured by someone else.

As a Senior Solution Engineer, you’ll find yourself working closely with clients as part of a team to turn a company’s needs into quality solutions on the ServiceNow platform both by implementing core ServiceNow applications and creating new custom applications. You’ll deliver out-of-box product demonstrations to clients to showcase best-practice solutions to their requirements, and you’ll deliver ‘show-back’ demos of custom functionality. During workshops you’ll be key in helping convert the client’s business needs to technical requirements. When not participating in workshops, developing, or demonstrating solutions you’ll work closely with a technical-architect and other Solution Engineers in the pre-sales process by responding to the technical requirements of potential clients RFIs and RFPs. You can expect to be given the time and support needed to continue your development via ServiceNow certification classes and course work. Work is currently 100% remote, but expect it to become hybrid; mostly remote with some travel to client locations.    

Key accountabilities of the Senior Solution Engineer

  • Deliver projects on customer premise or remotely as required.  Most engagements are remote.
  • Delivery of consulting services to install, configure, and integrate software products from ServiceNow
  • Strong understanding of ServiceNow applications and modules, understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
  • Develop custom software solutions as required through scripting and software development
  • Understand Business needs and how to convert them into pointed user stories with acceptance criteria.
  • Understand the process for QAT and UAT
  • Perform research into technology partner or other vendor solutions in context of client requirements for integrations
  • Maintain proficient knowledge of the ServiceNow platform and products via webinars, case study, training, and all other resources available
  • Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations
  • Support the development and growth of the services delivered
  • Prepare technical documentation as specified in customer contracts and as internally required
  • Mentor and Assist Solution Engineers
  • Evangelize the businesses value proposition to clients, prospects and partners
  • Other duties and responsibilities as assigned

What they're looking for:

  • Certified System Admin plus at least one additional mainline ServiceNow Implementation Specialist certification (CSM, ITSM, APM or PPM preferred.)
  • Certified Application Developer
  • 3-5 years of experience on ServiceNow Platform
  • 3 + years of experience in Javascript, HTML5, Angular JS, SOAP and REST
  • Have led CSM, ITSM or ITBM Workshops
  • Proven technical aptitude in learning new technology and solutions quickly
  • Exceptional communication and presentation skills to include technical and business concepts.
  • Proven ability to build assets, lead and manage teams in major transformations
  • Strong technical project management and/or leadership skills
  • Proficient in all phases of the Application Development Lifecycle
  • Strong understanding of ServiceNow applications and modules, understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
  • 1+ years working in Agile methodology
  • Must have legal authorization to work in the US.
  • Be collaborative and coachable
  • Excellent verbal and written communication skills required.
  • Sociable, rational & respectful of teammates and clients

Additional/Nice to have qualifications:

  • 3+ years of Professional Services experience
  • Web Development proficiency in HTML5, CSS, Angular JS
  • Experience in Orchestration, Integrations, Service Portal, UX Pages
  • Additional process areas outside of Core, at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities, etc.)



Important things to know:

  • They are always looking for people who can bring new perspectives and life experiences to our team.
  • They value curiosity, passion and desire to learn.  If you are seeing colleagues who are big thinkers eager to take on fresh challenges as a team, then you came to the right place.
  • They value and strive to ensure each and every one of the team members has what they need to flourish as individuals
  • There is a belief that the nature of work is changing and they're leaning in to be innovators in changing how they work and how their clients work.
  • Deep care about the team members and their physical, spiritual and emotional health. When you’re healthy you can perform!
  • Offering a generous benefit package including Medical, Dental, Vision, Life Insurance and Disability coverage, 401k with a company match