ServiceNow Business Process Consultant

Chicago, Illinois

  ServiceNow - Business Analyst / Process Consultant


The Work:

  • The Business Process Consultant will be part of the team accountable for delivering Industry Best Practice guidance working with customers to achieve their business outcomes in ITOM (IT Operations Management).
  • This role will lead all process changes aspects of the project/solution delivery and maintain trusted advisor status with the customer throughout the engagement.
  • As a Business Process Consultant will be accountable to work with and advise clients on managing the business change required within the client’s organization.
  • Strong interpersonal skills, a customer focused approach and an ability to work with cross-functional teams is required to be successful in this role.

Here’s What You Need:

  • Minimum 5 years consulting experience in ITOM related process and tool implementation projects.
  • Minimum 5 years’ experience in process definition, improvement and re-engineering.
  • Minimum 5 years’ experience developing requirements documentation, project artifacts and process documents.
  • ITIL v4 Managing Professional or Strategic Leader Certification
  • Agile Scrum Product Owner Certification
  • Business Process Management (BPC) training/certification
  • Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

    Bonus Points If:

  • ServiceNow CSA (Certified System Administrator) and ITSM Fundamentals Certifications.
  • Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills.
  • Advanced MS Office skills (Word, Excel, Visio and PowerPoint)
  • Extensive experience in process management competencies.
  • Proven ability to work independently and as a team member
  • Strong experience in requirements gathering, story writing, test plan development and working on projects using agile methodologies and best practices.
  • Proven experience identifying solutions that align to ITIL best practices including defining and deploying “future state” ITOM Process for clients aligned to the ServiceNow platform.
  • Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option.