ServiceNow Business Process Consultant (Remote)

Kirkland, Washington



Our Elite ServiceNow Partner is currently seeking a ServiceNow Business Process Consultant to join our team working remotely on key client accounts. The ServiceNow Business Process Consultant will be responsible for working directly with clients in developing implementation strategy and overall design for relevant applications, with a focus on Security Operations (SecOps) and Integrated Risk Management (IRM).


The BPC will focus primarily on processes and the best way to leverage the respective ServiceNow module to fulfill the client’s needs and support best practices.


Roles and Responsibilities

  • Drive process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
  • Assist in development of project charter, project plans and enablement training of the client
  • Understand client business processes and employee service needs and work with the client to demonstrate how ServiceNow will support these
  • Provide guidance to the client and to ServiceNow technical resources in the implementation of the to/be processes
  • Identify areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
  • Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their processes
  • Conduct process discovery workshops and serve as functional lead throughout the lifecycle of engagements
  • Complete, develop and improve required documentation such as process flow diagrams, roles/responsibilities matrices, workshop agendas, presentations, gap analysis reports, etc.
  • Develop and maintain design workbooks, process documentation and ServiceNow Agile stories
  • Juggle multiple and complex projects and initiatives
  • Promote continuous process improvement practices
  • Manage and communicate process and business requirements ensuring that the proposed solutions meet the customer's expectations
  • Provide training and mentoring to other members of the services team


Required Skills

  • 5+ years of relevant experience within the Security Operations and Governance, Risk and Compliance/Integrated Risk Management spaces
  • 1+ years of ServiceNow functional experience with SecOps and IRM applications
  • Proven experience in defining and deploying 'to be' SecOps and IRM processes and in identifying solutions from a people, process and technology perspective
  • Solid experience in requirements gathering, including experience in creating process documentation
  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to SecOps/GRC/IRM sponsors/stakeholders in solving business process and/or technical problems
  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder