ServiceNow Admin – Level 3

Arlington, Virginia

  ServiceNow - Admin

Permanent

ServiceNow Administrator

Full Time-Remote
Must be able to achieve Secret/Top Secret level clearance

Salary: $100k-150k depending on experience + Benefits & Bonus

Overview

We are looking for an experienced ServiceNow Admin to join an expanding team focusing on large Federal projects.

Responsibilities:

  • Perform daily administration, troubleshooting, and resolution of any issues arising in the ServiceNow environment
  • Provide assistance on ServiceNow and its related services/capabilities
  • Assist in the review, design, and improvement of ServiceNow process and procedures while adhering to ServiceNow best practices and out-of-the-box functionality
  • Responsible for defining requirements, designing workflows, participating in all build/configuration, testing, and implementation activities, as well as analysis and troubleshooting to meet specifications of a project or service request
  • Escalate to ServiceNow any defects or support issues needing additional resolution and assistance
  • Develop and maintain reporting and dashboard development for users
  • Plan the platform patching, upgrades & maintenance with ServiceNow opening proper requests and internal change requests.
  • Fulfill users’ requests for within agreed SLA

Required Skills and Experience:

  • 2+ years hands on experience with ServiceNow
  • Excellent written and verbal communications, with a proven history at being able to work and collaborate effectively with non-technical team members and/or clients.
  • Any level of clearance preferred.

If you you would be interested in hearing more apply today!