Enterprise Service Management Architect

New York, New York



Our client is a global law firm consistently ranked among the top firms in the world, seeking an Enterprise Service Management Architect to join their dynamic team.

The success of their firm is determined by their commitment to hire and develop the very best and brightest, creating a team that provides clients with the highest quality of work and service. They are driven by their core values: respect, innovation, and collaboration.

About The Role

As an Enterprise Service Management Architect, you will be responsible for the design and development of customs applications on the ServiceNow platform. The Architect must be technically adept yet client focused in order to skilfully craft client business requirements from the project team that lead to accurate systems/technical requirements. Other key responsibilities include:

  • Participating in process flow analysis and processing redesign along with the Project Manager
  • Performing advanced level development tasks within the Service Catalog and most modules within the ServiceNow platform
  • Being advanced with JavaScript and ServiceNow JavaScript API’s
  • Writing or creating custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
  • Creating overall technical architecture for ServiceNow solutions that align with business requirements

About You

We’d love to hear from you if you:

  • Are self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
  • Possess great organization and analytical skills
  • Are able to design and implement a project schedule, and able to handle multiple priorities in a fast moving environment

And have:

  • A Bachelor of Science degree in Computer Science, MIS or equivalent
  • A minimum of 5 (five) years of advanced experience with ServiceNow or ITSM tool configuration and custom development
  • Experience with other ITSM software (BMC, LANDesk, Cherwell, Heat, Axios, HP, etc.)

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in a comprehensive benefit program which includes:

  • Healthcare, life and disability insurance
  • A generous 401k plan
  • At least 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
  • Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
  • Professional Development programs
  • Employee discounts
  • And more!

Salary – 175-195k per annum