ServiceNow Developer (Service Portal)

Cambridge, Massachusetts

  ServiceNow - Developer

Contract

Company/Role Summary

Alldus are working with a global partner who are looking for a ServiceNow Portal Developer to play a key role designing and building a custom portal within ServiceNow. The successful applicant will be a seasoned ServiceNow Developer with ITSM implementation and service portal experience.

Responsibilities

  • Directed design, consultative requirements capture leveraging Agile/Scrum, ITSM, ITBM, and CSM frameworks
  • Lead UI/UX design sessions and provide mock-ups as needed to assure stakeholders vision is properly understood
  • Implement dynamic and responsive Service Portal and end user interfaces on the ServiceNow Platform
  • Build custom widgets as necessary to meet requirements
  • Help refine the Concurrency standard for Service Portal implementations
  • Capture business requirements and translate to cost effective, sustainable technical solutions
  • Facilitate and support development and testing phases
  • Assists with gap analyses highlighting current state, future state, client needs, best practices and competition
  • Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues
  • Communicates in formal presentation settings including medium sized groups, internal and external project teams, and business unit events; develops written communications to address varied styles and information needs
  • Collaborate effectively with other ServiceNow developers to develop solutions and handle general updates and configuration changes/requests
  • Identify system deficiencies and recommend solutions
  • Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
  • Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
  • Ensure tool configuration consistency across development, QA, and production environments
  • Participate in ongoing production and end user support until project concludes and turned over to operational steady state

Requirements

  • 8+ years of IT industry experience, 4+ years of ServiceNow Developer experience
  • 3+ years of designing user interfaces/user experience capabilities
  • Proven experience creating widgets from scratch (including widget communication)
  • Certified CSA
  • Excellent verbal and written communication, time management and organizational skills
  • US Citizen/Green Card Holders