ServiceNow FSM Developer

Sudbury, Massachusetts

  ServiceNow - Developer

Contract

Alldus are looking to Speak with ServiceNow Developers who have hands on experience working with FSM to join an established manufacturing company in Massachusetts who offer cutting-edge digital products and services to global customers.

Responsibilities:

  • Participate in process flow analysis and process redesign along with the Project Manager and Service Managers to understand needs and requirements
  • Work directly with Field engineers to understand their daily routine and design and implement system optimizations to make them more efficient.
  • Develop new workflows and customization in field service tool
  • Produce and maintain standardized reporting for companywide consumption
  • Share best practices and be consultative throughout the org
  • Produce a detailed functional design document to match requirements
  • Participate in internal projects as required
  • Maintain current ServiceNow knowledge through self-study and utilization of available training
  • Administer rights and privileges in Field Service Tool
  • Work with Field Service Tool vendors and consultants
  • Manage and maintain field service tool knowledgebase
  • Manage Call center Application and provide training and analysis as directed by Service managers.
  • Respond to troubleshoot and close tickets related to Service management tools and integrated Call center application.

 

Preferred Qualifications:

  • Experience with ITSM/Field Service software
  • Strong presentation and communication skills
  • Self-starter with an ability to gain consensus and drive a project forward
  • Ability to understand business requirements and convert them into solution designs
  • Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities.
  • Good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
  • Should have participated in, and be familiar with project methodologies
  • 3-5 years of relevant experience in professional services or customer support operations
  • 3-5 years of ITSM/Field Service systems integration and/or implementation experience
  • Solutions consulting experience (Field service experience a plus)

If you are interested in hearing more, apply now and we will be in touch.