ServiceNow CSM Manager

Texas

  ServiceNow - Product / Platform Owner

Permanent

ServiceNow CSM Manager

Our client are a multinational accounting firm is giving you the opportunity to deliver innovative solutions to today’s complex business issues. This businesses consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. 

Job Description:

They are seeking a passionate leader to expand their ServiceNow Customer Service Management program. The ServiceNow practice is recruiting strong, entrepreneurial driven, high energy leaders with a “start-up paced” mentality. They are looking for leaders who are able to make an immediate impact and help accelerate their continuous growth.

 

Responsibilities:

  • Serve as a Subject Matter Expert on Customer Service and Field Service best practices
  • Guide the clients through their implementations to maximize their expertise and maturity
  • Advise clients on leveraging ServiceNow for supporting their ServiceNow programs
  • Lead project implementation & oversee technical architectural design, while working directly with our Engagement Lead, Solution Architect, and team of Developers to ensure client success
  • Provide final quality assurance reviews of all deliverables
  • Support business development activities
  • Expand client’s vision and opportunities to drive additional business value through ServiceNow

 

Desired Skills:

  • Certified System Administrator (CSA)
  • Certified Implementation Specialist – Customer Service Management
  • Certified Implementation Specialist – Field Service Management
  • Suite Certification – CSM Professional

 

Qualifications:

  • 10+ years of work-related experience in a professional environment
  • 3+ years of experience with ServiceNow implementation
  • Operates independently with limited guidance and identifies new opportunities
  • ServiceNow implementation lead or system administrator experience
  • Strong organizational, interpersonal and presentation skills
  • Customer focused
  • Excellent written and oral communication skills
  • Exceptional problem solving, critical thinking, and analytical skills