Business Process Consultant

London, Greater London

  ServiceNow - Business Analyst / Process Consultant


Alldus International have partnered with a leading UK Elite ServiceNow Partner who are looking for a highly skilled and experienced Business Process Consultant. They are a leading team of process experts who offer customers guidance and direction for all digitalisation initiatives on the ServiceNow platform.

The role

The Business Process Consultant role works with customers to help them understand and achieve their desired business goals. As part of the BPC team, you will work with customers to help them expand their use of the platform and increase their return on investment.

Business Process Consultants are the process experts as part of the project teams. The role involves running discovery workshops and shaping requirements to working with the technical team to design solutions that customers want and need. This role needs someone who has a passion for process and is knowledgeable and experienced working with the ServiceNow platform and complex digitalisation projects.



  • Outstanding Communication skills, professional and approachable
  • Experience leading requirement gathering workshops
  • Good knowledge of ServiceNow and its capabilities
  • Consultancy experience working with complex organisations
  • Process design and ownership background
  • Experience communicating with senior stakeholders
  • Proven ITIL or other process best practice knowledge
  • Excellent client facing and engagement management (trusted advisor)
  • Strong analysis and problem-solving skills
  • In depth understanding of Service Management best practice – ITIL
  • Proven ServiceNow implementation experience including non-IT processes
  • Experience designing and implementing custom applications is advantageous


Desirable Certifications

  • ServiceNow Certified System Admin
  • ServiceNow Implementation Specialist
  • ITIL (or another process best practice such as Six Sigma or COBIT)
  • Agile Foundation or Practitioner is desired but not essential


Responsibilities (not limited to)

  • Run discovery workshops across all aspects of the ServiceNow platform
  • Be the expert in ServiceNow and its underlying process
  • Be the expert in process improvement
  • Be a trusted advisor to your customers on how to improve processes
  • Form part of the senior project team providing process and requirement oversight and advice throughout
  • Assist customers in training
  • Assist and advise customers with Business Change initiatives
  • Document and publish workshop output including but not limited to stories, process maps and wireframes
  • Prepare and manage all customer facing deliverables regarding process
  • Input into pre-sales activities to define project and service scope and deliverables
  • Advise and drive customer testing best practice and assist with the creation and management of test cases and scripts
  • Provide business analysis skills to solve problems, understand and document customer requirements
  • Manage customers’ ServiceNow roadmap development and delivery to support their business change initiatives
  • Provide advice and guidance to the client on the best approaches for implementing ServiceNow in terms of ITIL best practice and ServiceNow best practice
  • Provide leadership and mentoring to less senior staff as required
  • Keep abreast of industry trends in the Service Management arena and developments in the ServiceNow platform and applications
  • Gain and maintain sufficient high-level ServiceNow knowledge to be able to have effective conversations with customers, including the ‘art of the possible’. Act as sounding board for customer ideas and demonstrate an understanding of the capabilities and benefits of ServiceNow