SPM Principal Consultant

Leesburg, Virginia

  ServiceNow - Consultant


ServiceNow Senior/Lead Consultant (ITBM/SPM)

FTE – Fully remote

Salary range: $130k-160k + bonus and benefits (depending on experience)


We are recruiting for a ServiceNow Consultant (ITBM/SPM) for a growing team. This is a full-time remote position, and the role is responsible for solving problems, exemplifying your ability to build processes and make life easier for your clients.


The SPM Consultant will:

  • Lead process definition, reengineering, improvement, and analysis sessions to identify solutions that are repeatable and efficient.
  • Develop required documentation such as process design documents.
  • Prepare and lead process discovery and requirement workshops.
  • Document and communicate functional design and process requirements.
  • Provide thought leadership and collaborate with internal ServiceNow Solutions teams.
  • Identify areas of process and/or platform improvement to improve sustainability and increase adoption rates.
  • Verify that processes related to our deliverables are both complete and consistent as well as being of high quality, and importantly delivering additional value.
  • Demonstrate a high level of expertise and best practice within ServiceNow, with a focus on ITBM/SPM.
  • Work heavily alongside the presales team to support ITBM/SPM projects.



  • 2-4+ years working with the ServiceNow Platform
  • Experience working ITBM/SPM implementations end-to-end
  • ServiceNow CSA and/or other ServiceNow Certifications (I.E CIS-PPM etc) preferred.
  • Strong communication skills with proven track record of facilitation skills.
  • Broad understanding of ITBM/SPM

related jobs