ServiceNow CSM Developer

Texas

  ServiceNow - Developer

Contract

Duties & Responsibilities

  • Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
  • Deliver a high level of knowledge and customer service within the CSM Suite.
  • Explain the offerings available with ServiceNow CSM Suite.
  • Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus
  • Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
  • Apply Agile software development practices for customizations to the platform and applications
  • Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
  • Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
  • Effectively manage and execute high level tasks assigned via 'stories'
  • Assists junior analysts through project(s) lifecycles
  • Manages work against an often demanding timeline
  • Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
  • Flexible and has the ability to manage multiple projects concurrently

Qualifications
Skills Required

  • Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
  • 5+ years of ServiceNow Development
  • CSM Suite experience
  • Experience with Agent Workspace, Case Management, Omni-Channel, Self-Service, Knowledge Management, Walk-Up Experience for Customer Service, Service Management for Issue Resolution, Advanced Work Assignment, Engagement Messenger and Digital Portfolio Management required.
  • ServiceNow Admin (or higher) certifications desired (not required WITH equivalent experience)
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Implementation Specialist
  • Background in either software development or IT Service management
  • Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
  • Understanding of Agile based approach to software development (SCRUM experience a plus)
  • Ability to work remotely and largely unsupervised, and to deliver to written requirements
  • Effective communication skills via verbal and non-verbal methods
  • Strong attention to detail
  • Problem solving ability

Physical Demands

  • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

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