ServiceNow FSM Developer – Contract (Remote)

Requirements

Alldus are looking to Speak with ServiceNow Developers who have hands on experience working with FSM.

• Participate in process flow analysis and process redesign along with the Project Manager and Service Managers to understand needs and requirements
• Work directly with Field engineers to understand their daily routine and design and implement system optimizations to make them more efficient.
• Develop new workflows and customization in field service tool
• Produce and maintain standardized reporting for companywide consumption
• Share best practices and be consultative throughout the org
• Produce a detailed functional design document to match

• Participate in internal projects as required
• Maintain current ServiceNow knowledge through self-study and utilization of available training
• Administer rights and privileges in Field Service Tool
• Work with Field Service Tool vendors and consultants
• Manage and maintain field service tool knowledgebase
• Manage Call center Application and provide training and analysis as directed by Service managers.
• Respond to troubleshoot and close tickets related to Service management tools and integrated Call center application.

PREFERRED QUALIFICATIONS:

• Experience with ITSM/Field Service software
• Strong presentation and communication skills
• Self-starter with an ability to gain consensus and drive a project forward
• Ability to understand business requirements and convert them into solution designs
• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities.
• Good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
• Should have participated in, and be familiar with project methodologies
• 3-5 years of relevant experience in professional services or customer support operations
• 3-5 years of ITSM/Field Service systems integration and/or implementation experience
• Solutions consulting experience (Field service experience a plus)

If you are interested in hearing more, apply now and we will be in touch.

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