ITOM Implementation Specialist

Houston, Texas

  ServiceNow - Consultant

Permanent

FTE – Fully Remote

Salary: $120k – 150k depending on experience

We are working with our client, a ServiceNow Premier Partner, who are looking for ServiceNow Implementation Specialists to join their dedicated ITOM team and grow their practice!

Responsibilities

  • Design, configure, and deployment of ITOM leveraging industry best practices and standards.
  • Provide technical and thought leadership in both system integration and application development of the ITOM modules
  • Contribute to the technical direction, recommend, and design the solution to leverage the ServiceNow best practices and out of the box functionality
  • Prepare and maintain technical specifications and documents, architecture diagrams, system documentation, and manuals
  • Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and perform resolution efforts

Requirements

  • 2+ years of experience with ServiceNow ITOM 
  • Experience in a consulting role
  • Experience and comfort partnering with senior stakeholders
  • Experience with SLAs, Assignment Groups/Rules, Workspaces, Reporting/Analytics
  • Experience with JavaScript, Angular, HTML/CSS & Jelly

Desired Certifications

  • ServiceNow CIS in relevant modules
  • ServiceNow Certified System Administrator

Please note, this vacancy cannot offer Visa transfer or sponsorship.

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