ServiceNow - Business Analyst / Process Consultant
Alldus are seeking an experienced CMDB Analyst Consultant with ServiceNow IT Operations Management experience to join the ITSM Team. The candidate must be a qualified subject matter expert in ServiceNow discovery, setting up event management and maintaining data integrity within the CMDB. As a core team member, this person will be responsible for creating and executing a plan to collect necessary service mapping requirements, complete build out of all application service maps, provide support to ensure application service maps remain accurate, and advise on current Configuration Management (CM) /CMDB best practices of implementing the ServiceNow IT Operations Management module. The CMDB Analyst will provide process recommendations, governance for the CMDB, and help automating the Configuration Management process. This incumbent of this role will perform CMDB audits as directed and be responsible for ensuring data accuracy and strict adherence to data standards when populating items into the CMDB via discovery. The CMDB/Discovery Analyst will collaborate with other teams and help define standards for relationship and service mapping.
- Two (2) to three (3) years in-depth experience working with CM/CMDB, Discovery and Service Mapping in an enterprise environment.
- Possess a strong background in ServiceNow and the ServiceNow CMDB.
- Fundamental knowledge of Cloud Technology (AWS, Azure).
- Excellent written and oral communication skills, the ability to communicate to both technical and non-technical audiences.
- Must be a self-starter capable of working with limited supervision.
- Must be a passionate team player.
- Interpersonal skills such as facilitation, negotiation and working with a variety of internal stakeholders.
- Ability to handle multiple projects in a fast-paced environment.
- MS O365 experience preferred.
- Stays current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management.