ServiceNow Platform Owner

ServiceNow Platform Owner
Salary – 160-200k
US Citizen or Green Card required

Our client is a world-class organization at the intersection of healthcare and technology. You will work with the CIO, business analysts, system administrators, QA analysts, and developers to define, design, and implement best practices and products, primarily focused on strategizing and road-mapping the ServiceNow instance.

The ideal candidate will be a systems thinker and a strong value co-creator who possesses superior interpersonal and communication skills, create an environment that fosters efficient and effective work practices, and has significant experience in service management practices and enabling technology.

Responsibilities

• Liaise with project stakeholders throughout planning, development, and release processes.
• Works with Platform Support Team to develop release estimates.
• Supports Platform Support Team in understanding business and test requirements.
• Translates technical complexities to project stakeholders, ensuring understanding of design decisions.
• Single point of contact with knowledge of every aspect of Platform.
• Provides direction and oversight to ServiceNow Platform Team resources.
• Creates timelines and completes work on schedule.
• Takes ownership of platform support issues and works to resolution.

Basic Qualifications

• Minimum of two years’ with an end user of ServiceNow in on of the following industries: healthcare, financial services, banking, law, insurance, manufacturing

Additional Qualifications And Skills

• Strong technical foundation and knowledge of the ServiceNow platform including but not limited to CMDB, CSM, ITOM, ITSM, and PPM

Other Preferred Qualifications

• Bachelor’s degree in IT management, a related field, or equivalent experience is preferred
• Ability to build and maintain relationships with key stakeholders across the organization is preferred
• Experience with ServiceNow implementations is preferred

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