ServiceNow HAM Implementation Specialist – Contract

Key Responsibilities:

• Design, develop, and maintain custom HAM workflows, asset models, and integrations using the ServiceNow platform.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Implement and configure HAM processes in ServiceNow, including software and hardware asset management, procurement, and lifecycle management.
• Develop and maintain ServiceNow scripts, business rules, and UI policies to support HAM functionality.
• Create and maintain ServiceNow reports and dashboards to support HAM reporting and analytics.
• Manage and maintain ServiceNow HAM-related data, including asset records, software licenses, and maintenance contracts.
• Provide ongoing support for HAM-related issues and helpdesk tickets.
• Maintain a high level of technical expertise in ServiceNow HAM best practices and industry trends.

Requirements:

• Bachelor's degree in Computer Science or related field.
• 3+ years of experience in ServiceNow HAM development and administration.
• Experience in designing and implementing HAM workflows, asset models, and integrations in ServiceNow.
• Knowledge of ServiceNow scripting languages (JavaScript, GlideRecord, etc.) and ServiceNow integration technologies (REST, SOAP, etc.).
• Familiarity with ITIL and ITSM best practices.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) in HAM certification.
• Experience with ServiceNow Discovery and/or ServiceNow CMDB.
• Experience with software asset management and license compliance.
• Familiarity with hardware asset management best practices and industry trends.
• Experience with Agile development methodologies.

34303