ServiceNow HAM Implementation Specialist – Contract
ServiceNow - Developer
- Design, develop, and maintain custom HAM workflows, asset models, and integrations using the ServiceNow platform.
- Collaborate with stakeholders to gather requirements and translate them into technical specifications.
- Implement and configure HAM processes in ServiceNow, including software and hardware asset management, procurement, and lifecycle management.
- Develop and maintain ServiceNow scripts, business rules, and UI policies to support HAM functionality.
- Create and maintain ServiceNow reports and dashboards to support HAM reporting and analytics.
- Manage and maintain ServiceNow HAM-related data, including asset records, software licenses, and maintenance contracts.
- Provide ongoing support for HAM-related issues and helpdesk tickets.
- Maintain a high level of technical expertise in ServiceNow HAM best practices and industry trends.
- Bachelor's degree in Computer Science or related field.
- 3+ years of experience in ServiceNow HAM development and administration.
- Experience in designing and implementing HAM workflows, asset models, and integrations in ServiceNow.
- Familiarity with ITIL and ITSM best practices.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team environment.
- ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) in HAM certification.
- Experience with ServiceNow Discovery and/or ServiceNow CMDB.
- Experience with software asset management and license compliance.
- Familiarity with hardware asset management best practices and industry trends.
- Experience with Agile development methodologies.