ServiceNow Project Manager

Frankfurt am Main, Hessen

  ServiceNow - Engagement / Project Manager


Our client is a top-tier ServiceNow Elite Partner that is committed to providing exceptional products and services on the ServiceNow platform. They have a dedicated team of more than 200 expert consultants who consistently deliver outstanding results and create exceptional experiences for customers worldwide.

Your Role:

  • As a ServiceNow Project Manager, you will lead project planning and execution, overseeing the entire lifecycle of one or more ServiceNow implementation projects.

  • You will be responsible to manage project expectations from start to finish, ensuring customer satisfaction throughout the implementation cycle.

  • Serve as the primary point of contact for customers, fostering strong relationships and identifying potential upsell opportunities.

  • Coach and transfer knowledge to project team members and customers, fostering continuous improvement.

  • Drive the project team to go above and beyond to deliver exceptional results for customers.

  • Maintain customer satisfaction by proactively addressing concerns and resolving issues.

  • Effectively manage project risks, resources, and budgets.

  • Provide regular management reports on project progress and key performance indicators.


Your Skillset:

  • Bachelor's degree with a minimum of 3 years of experience leading and managing projects in an Agile environment.

  • Fluent in German and English.

  • Familiarity with IT Service Management (ITSM) principles and ITIL certifications.

  • Scrum Master, PMI, or PMP certification(s).

  • Background in technical sales is desirable.

  • Strong analytical and communication skills.

  • Ability to establish and maintain high-level customer relationships.

  • Aptitude for identifying opportunities to deliver additional value to customers.

  • Willingness to travel and work from the company’s offices in Belgium & Netherlands.


  • Competitive salary.

  • Vacation allowance.

  • Pension contribution.

If this sounds like the role for you, apply now in the link below or email your CV to for consideration