Senior Systems Administrator

Senior ServiceNow Administrator

*Must be based in New England*

Overview

We are looking for an experienced ServiceNow Administrator to join an expanding team focusing on Administration for a newly implemented platform. Focusing heavily on ITSM and eventually expanding into CSM.

Responsibilities:

• Knowledge of Core Module of ServiceNow (Change Management/ Incident/Problem/CMDB/ Discovery).
• Monitoring aspects of the ServiceNow Platform and working on improvements.
• Be able to recognize potential issues and then proactively find defects and fix issues.
• Coordinate with other members if the team to provide accurate timelines, observations and recommendations.
• Understand and document the current “as is processes” and “to be processes” and then work for continuous Service improvement.
• Ensure implementation of Change Requests and Service Requests.
• Handling Major Incidents as per the established process.
• Participation in new module related project work as agreed with manager.
• Knowledge Management – Sharing of knowledge with the peers for self and team development.
• Service Improvements – The associate will be required to be part of the service improvement initiatives and would be expected to work on the automation and process documentation/implementation

If you would be interested in hearing more apply today!

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