London, Greater London
ServiceNow - Consultant
Job Description: ServiceNow Tester and Trainer (HRSD)
Contract Role: Remote
We are seeking a skilled and motivated ServiceNow Tester and Trainer with HR experience and proficiency in using ServiceNow HR Service Delivery (HRSD) in an end-user environment. As a valuable member of the team, you will be responsible for ensuring the successful testing, documentation, and training of ServiceNow HRSD processes. This is a contract position that will require effective collaboration with cross-functional teams and alignment with other regions.
Gathering and Coordinating Testers:
- Identify and coordinate a team of testers from different business units to execute testing processes effectively.
- Collaborate with stakeholders to understand testing requirements and ensure comprehensive test coverage.
Writing Test Scripts:
- Develop detailed and comprehensive test scripts that cover various scenarios, ensuring the accuracy and completeness of testing activities.
- Execute test scripts and oversee the testing process, capturing any defects and issues for resolution.
Writing Knowledge Content:
- Create clear and user-friendly knowledge articles, manuals, and documentation to support end-users in understanding ServiceNow HRSD processes.
- Ensure knowledge content is regularly updated to reflect changes and improvements in the system.
Categorizing Documents in SharePoint:
- Organize and categorize documents related to HRSD processes and procedures in SharePoint to facilitate easy access and retrieval.
Developing Training Content:
- Design and develop engaging and effective training materials, including presentations, videos, and interactive modules, to support end-users in adopting ServiceNow HRSD.
Supporting Service Transition:
- Assist in the smooth transition of HRSD processes and functions to the ServiceNow platform.
- Collaborate with the service transition team to ensure successful integration and minimal disruption to existing HR processes.
Briefing the Teams:
- Conduct informative and concise briefings to relevant teams and stakeholders regarding new features, enhancements, and changes in ServiceNow HRSD.
- Address any questions or concerns and provide ongoing support as needed.
Alignment with Other Regions:
- Work closely with counterparts in other regions to ensure alignment of testing, training, and documentation efforts across the organization.
- Share best practices and collaborate on improving the overall HRSD experience.
- Proven experience in HR processes and procedures, preferably in an HR service delivery capacity.
- Strong knowledge and experience using ServiceNow HR Service Delivery (HRSD) in an end-user environment.
- Excellent communication and presentation skills, with the ability to convey complex technical information in a clear and concise manner.
- Experience in writing test scripts, conducting testing, and managing defects.
- Proficiency in creating and maintaining knowledge content and documentation.
- Familiarity with SharePoint document management and organization.
- Demonstrated ability to develop engaging and effective training materials.
- Strong organizational and coordination skills, with a keen attention to detail.
- Ability to work independently in a remote setting while effectively collaborating with virtual teams.
- Flexible and adaptable, able to prioritize and manage multiple tasks in a dynamic environment.
If you are a highly motivated individual with a passion for HR and ServiceNow HRSD, and possess the necessary testing and training expertise, we encourage you to apply for this exciting contract opportunity.