ServiceNow Architect – Healthcare contract

Cambridge, Massachusetts

  ServiceNow - Architect


Company Overview:

Alldus International is a cutting-edge IT consultancy at the forefront of digital transformation, delivering innovative solutions to clients worldwide. Our expertise in ServiceNow implementations empowers businesses to optimize their service management processes. As pioneers in the industry, we foster a culture of innovation, collaboration, and continuous learning.

Position: ServiceNow Architect – Healthcare $100-$110/hr

Job Summary:

Are you an accomplished ServiceNow Architect with a passion for revolutionizing healthcare service management? Join our dynamic team at Alldus International, where you will play a key role in architecting transformative ServiceNow solutions for the healthcare industry. Leveraging your deep knowledge of ITSM, ITOM, ITAM, and CSM, along with extensive experience in healthcare and esteemed certifications, you will lead and execute projects that redefine service management in healthcare.


  1. ServiceNow Architecture: Design cutting-edge ServiceNow solutions that integrate ITSM, ITOM, ITAM, and CSM modules, driving operational excellence and seamless healthcare service delivery.

  2. Healthcare Domain Expertise: Utilize your 5+ years of experience working in the healthcare industry to deeply understand healthcare processes and challenges. Translate industry-specific requirements into technical specifications for ServiceNow implementations.

  3. Technical Leadership: Leverage your 8 years of ServiceNow experience, including 5 years of Architect experience, to provide technical direction and guidance to project teams. Drive successful and scalable ServiceNow solutions.

  4. EHR/EMR Integration: Implement seamless integration of ServiceNow with EHR/EMR systems, ensuring data integrity and optimizing patient care and management processes.

  5. Certification Expertise: Your Certified System Administrator and Certified Application Developer certifications, along with at least two other relevant certifications, will be instrumental in delivering high-quality and compliant solutions.

  6. Requirements Gathering: Collaborate with healthcare stakeholders, business analysts, and end-users to gather requirements and translate them into scalable, user-friendly ServiceNow solutions.

  7. Quality Assurance: Conduct rigorous testing and validation of ServiceNow implementations to ensure they meet industry standards and exceed client expectations.

  8. Training and Support: Provide comprehensive training to end-users and client administrators on the usage and maintenance of ServiceNow solutions. Offer ongoing support and technical assistance as needed.


  1. Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

  2. Experience:

    • 5+ years of working experience in the healthcare industry, preferably with experience in EHR/EMR systems.
    • 8 years of practical experience with ServiceNow platform, including 5 years of Architect experience.
  3. Certifications:

    • Certified System Administrator in ServiceNow.
    • Certified Application Developer in ServiceNow.
    • At least two other relevant ServiceNow certifications.
  4. Technical Skills:

    • Expertise in ServiceNow ITSM, ITOM, ITAM, and CSM modules.
    • Strong understanding of healthcare service management processes.
    • Familiarity with EHR/EMR systems and their integration with ServiceNow.
  5. Analytical and Innovative Thinking: Demonstrated ability to analyze complex challenges and devise innovative solutions.

  6. Communication: Exceptional communication skills, both verbal and written, with the ability to articulate technical concepts effectively.

  7. Leadership: Strong leadership and project management skills to drive successful project outcomes.