ServiceNow – FSM

Great Neck, New York

  ServiceNow - Consultant


ServiceNow Architect (CSM/FSM)

Full Time-Remote,

Salary: $160k-200k depending on experience + Benefits & Bonus



We are looking for an experienced ServiceNow Solution Architect to lead, plan and deliver ServiceNow projects focused primarily within Customer Service Management(CSM) & Field Service Management(FSM).


What will you be doing:

  • Utilize CSM &/OR FSM technical knowledge to gather requirements, create solutions and lead developers
  • Support project scoping and proposal development, driving the implementation and advising the project on viable technical solution options throughout the project lifecycle
  • Craft and deliver workshop materials, perform elements of solution implementation, and drive the completion of key project deliverables
  • Help create new practice solutions and offerings
  • Help drive continuous improvement and optimization of our capabilities



  • Strong background in either CSM or FSM
  • 2-5 years in ServiceNow experience
  • Implementation certifications highly desirable – I.E. CIS-Customer Service Management, CIS-Field Service Management
  • Prior experience as a consultant or client-serving professional
  • Strong understanding of the ServiceNow best-practices and ongoing knowledge of latest ServiceNow features


For more information about this position, get in contact today!