ServiceNow - Architect


Alldus are looking for a ServiceNow ITAM Architect to join one of our clients who are expanding their SAM practice. This is a contract position and is open to US citizens and green card holders only.

What you’ll be doing:

  • Solution Architecture: Design and architect end-to-end ITAM solutions on the ServiceNow platform, considering business requirements, industry best practices, and future scalability. Ensure alignment with ITAM frameworks, regulatory compliance, and security standards.
  • Collaborate with stakeholders to develop comprehensive ITAM strategies, including asset lifecycle management, software license optimization, vendor management, and contract management. Analyse existing processes and identify areas for improvement and automation.
  • Implementation and Configuration: Lead the implementation of ITAM solutions, including configuring the ServiceNow platform, customizing workflows, designing data models, and integrating with external systems. Define and execute data migration strategies.
  • Streamline and enhance ITAM processes, workflows, and procedures to maximize efficiency and accuracy. Identify opportunities for automation, orchestration, and integration to improve the overall asset management lifecycle.
  • Engage with business stakeholders, IT teams, and subject matter experts to gather requirements, provide guidance, and ensure successful adoption of ITAM solutions. Conduct workshops, training sessions, and presentations to communicate the value of ITAM initiatives.
  • Develop governance frameworks, policies, and procedures to ensure regulatory compliance, data integrity, and risk management in IT asset management. Stay updated with industry trends, emerging technologies, and best practices to recommend innovative solutions.
  • Monitor and analyse the performance of ITAM solutions, identify areas for optimization, and implement enhancements to drive continuous improvement. Regularly review metrics and key performance indicators to measure the effectiveness of ITAM programs.

Education, Certifications, And/or Experience Qualifications#

  • Bachelor’s degree in Computer Science, Information Systems, or a related field. Advanced certifications in ServiceNow ITAM (CIS).
  • Extensive experience in architecting, designing, and implementing ITAM solutions on the ServiceNow platform.
  • Strong understanding of IT asset management principles, methodologies, and industry frameworks (e.g., ISO 19770, ITIL SAM).

Preferred Qualifications

  • 10+ years of IT Asset Management experience
  • ITIL Foundations Certification
  • CIS-SAM 
  • Expert working knowledge with Microsoft, Oracle, IBM, SAP, and cloud-based license management