ServiceNow ITOM Architect

Cambridge, Massachusetts

  ServiceNow - Architect


Alldus International are looking for speak with ServiceNow ITOM Architects open to hybrid work in McLean, VA. The requirements of the role are:


Required Qualifications

  • Candidate can work REMOTE and must be willing to travel to client sites. This position may require travel in the US.
  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
  • At least 11 years of Information Technology experience.
  • More than 10 years of development, configuration, and integration experience in building solution on ServiceNow platform.
  • Design, configure, and deployment of ServiceNow ITOM modules leveraging industry best practices and standards.
  • Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas
  • Contribute to the technical direction, recommend, and design the solution to leverage the ServiceNow best practices and out of the box functionality
  • Contribute to the sizing and scoping of product line projects for ServiceNow – ITOM
  • Experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions in a high availability environment.
  • Good to have knowledge and working experience of other ServiceNow ITOM modules like ServiceNow CMDB, Discovery, Service Mapping, Event management.
  • Good knowledge of ServiceNow CMDB and CSDM data model.
  • Understands Discovery scheduling and potential network impacts
  • Understating the concepts of AIOps and HLA, AL/ML and Regex.
  • Work collaboratively with the ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges.
  • Provide mentorship to developers and platform engineers on technical design standards and best practices.
  • Expert level proficiency in ITOM /CMDB product line.
  • Required Hands-on experience with ServiceNow ITOM implementations
  • Required Knowledge of ServiceNow CMDB Architecture
  • U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor this time.

Preferred Qualifications

  • Preferred certifications: ServiceNow CIS-Discovery, ServiceNow CIS-Service Mapping
  • Good knowledge on custom discovery – Akamai, APIGee, Kong, Rancher Kubernetes, NGINX, Cassandra, Yugabyte, Redis, Kafka, Monga DB, Netezza etc.
  • Basic knowledge and awareness of various other modules like ITSM.
  • Deliver technical workshops on ITOM: Discovery, CMDB, Service Mapping
  • Expert understanding of import sets and transform maps, working with external data sources, ServiceNow data mapping
  • Knowledge of identification, and classification rules in CMDB
  • Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships, and dependencies
  • The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.