ServiceNow ITOM Architect

Alldus International are looking for speak with ServiceNow ITOM Architects open to hybrid work in McLean, VA. The requirements of the role are:

Required Qualifications

• Candidate can work REMOTE and must be willing to travel to client sites. This position may require travel in the US.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 11 years of Information Technology experience.
• More than 10 years of development, configuration, and integration experience in building solution on ServiceNow platform.
• Design, configure, and deployment of ServiceNow ITOM modules leveraging industry best practices and standards.
• Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas
• Contribute to the technical direction, recommend, and design the solution to leverage the ServiceNow best practices and out of the box functionality
• Contribute to the sizing and scoping of product line projects for ServiceNow – ITOM
• Experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions in a high availability environment.
• Good to have knowledge and working experience of other ServiceNow ITOM modules like ServiceNow CMDB, Discovery, Service Mapping, Event management.
• Good knowledge of ServiceNow CMDB and CSDM data model.
• Understands Discovery scheduling and potential network impacts
• Understating the concepts of AIOps and HLA, AL/ML and Regex.
• Work collaboratively with the ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges.
• Provide mentorship to developers and platform engineers on technical design standards and best practices.
• Expert level proficiency in ITOM /CMDB product line.
• Required Hands-on experience with ServiceNow ITOM implementations
• Required Knowledge of ServiceNow CMDB Architecture
• U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor this time.

Preferred Qualifications

• Preferred certifications: ServiceNow CIS-Discovery, ServiceNow CIS-Service Mapping
• Good knowledge on custom discovery – Akamai, APIGee, Kong, Rancher Kubernetes, NGINX, Cassandra, Yugabyte, Redis, Kafka, Monga DB, Netezza etc.
• Basic knowledge and awareness of various other modules like ITSM.
• Deliver technical workshops on ITOM: Discovery, CMDB, Service Mapping
• Expert understanding of import sets and transform maps, working with external data sources, ServiceNow data mapping
• Knowledge of identification, and classification rules in CMDB
• Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships, and dependencies
• The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.

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