ServiceNow Consultant – LSD


  ServiceNow - Consultant


The ServiceNow Technical Consultant will be able to execute all of the duties from each of the technical roles on a ServiceNow team, including: system administrator, quality assurance tester, implementer, and developer as well as make themselves available to provide mentoring to less experienced Technical Consultants. 

A ServiceNow Senior Technical Consultant demonstrates a proven track record in leading large, multi-developer ServiceNow implementations. They are responsible for leading the successful implementation of various ServiceNow capability stacks through configuration and development of software solutions and services, in a client consulting environment and contribute to platform innovations.

This role leads ServiceNow development efforts in a client environment and the Senior Technical Consultant must have a passion for developing real business functionality and quality to customers. Leading and supporting implementations, technical discussions, and inquiries from customers with various technical levels a Senior Technical Consultant skillfully navigates and understands all levels of the ServiceNow platform. They contribute to discussions and development by leveraging best practice and can explain future impacts of technical implementation decisions. They are occasionally called up to assist with defining requirements. 
Duties & Responsibilities

  • Function as a lead in the development, creation, and modification of general ServiceNow applications and modules with low code / no code functionality 
  • Apply OOB solutions whenever possible to accomplish client deliverables 
  • Perform discovery work sessions to determine the solution requirements and produce deliverables, including mock-ups, flows, etc. 
  • Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications 
  • Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations 
  • Implement the Core System including integration components (LDAP, Discovery, MID Server, etc.) 
  • Apply Agile software development practices for customizations to the platform and applications 
  • Refine requirements and perform integrations with the ServiceNow Integration Hub and web services using SOAP or Rest for components such as Azure, SSO, LDAP, etc. 
  • Organize and prioritize development effort, interface with vendors and management, and potentially coordinate effort of other technical resources 
  • Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable 
  • Effectively manage and execute high level tasks assigned via ‘stories’ 
  • Serve as a mentor to junior analysts through project(s) lifecycles and lead by example 
  • Manages group workload against an often demanding timeline 
  • Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily 
  • Manages multiple projects concurrently 
  • Working with in a team environment to strive for Implementation Customer Satisfaction scores of 90% or better  
  • Expected to skillfully present ServiceNow baseline functionality to customers during the scoping phase  
  • Must be available during business hours for collaboration and other related calls which often require screensharing sessions  

Skills Required

  • Required: Bachelor’s degree or 4+ years related experience as a Technical Consultant 
  • Required: ServiceNow Certified System Administrator  
  • Required: ServiceNow Certified Implementation Specialist in at least 2 platform capabilities 
  • Preferred: ServiceNow Certified Application Developer 
  • Preferred: ITIL4 Certification (ITIL v3 acceptable) 
  • 4+ years of ServiceNow Technical Consulting experience 
  • 1+ year of Legal Services modules experience
  • Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, integration, and scripting 
  • Extensive knowledge and experience using Flow Designer  
  • Proven skills in integrating ServiceNow with other industry leading tools and applications utilizing Integration Hub or APIs 
  • Understanding of ITIL concepts and IT Service Management practices (ITIL v4 certification a plus) 
  • Understanding of Agile based approach to software development (SCRUM experience a plus) 
  • Follows, supports, and demonstrates understanding of SAIF Methodology 
  • Ability to work remotely and unsupervised, and to deliver to written requirements 
  • Effective written and verbal communication skills 
  • Strong attention to detail and problem solving ability 
  • Possesses experience in Performance Analytics, Robotic Process Automation & Mobile  
  • Experience in use case, functional and user acceptance testing 
  • Ability to write technical documentation in a clear and concise manner 
  • Experience with web-based programming languages – Angular JS, Java, XML, JSON, HTML, CSS and similar are valuable 
  • Understanding of relational database concepts is a must (Experience as a DBA, or similar, greatly desired, but not required)  
  • Domain separation experience is required 
  • Experience with recent ServiceNow versions