Solution Architect ServiceNow

Greater London

  ServiceNow - Architect



Solution Architect – ServiceNow ITSM / ITOM

Job Description

The ServiceNow Architect plays a vital role in the ServiceNow delivery team, tasked with overseeing the comprehensive design of the platform and aligning client business needs with technical requirements. This role encompasses responsibility for the platform's overall architecture, design, implementation, and maintenance within the organization.

Key Responsibilities:

  • Showcase ServiceNow features and functionalities to clients.
  • Provide guidance, leadership, and project management oversight in the realm of ServiceNow technology workflows.
  • Ensure the internal artifacts and deliverables meet the solution requirements.
  • Collaborate directly with the client's product owners, scrum masters/project leaders, and solution architects, presenting design and development work to the broader project team.
  • Work closely with development teams, leading and participating in design and architecture reviews.
  • If necessary, create integrations utilizing infrastructure platform APIs through SOAP and/or REST APIs.
  • Approve technical specifications, architecture diagrams, system documentation, and manuals.
  • Approve the promotion of update sets to production.
  • Engage in pre-sales activities related to technology workflows (ITSM/ITOM/ITAM), including project sizing and scoping.

Qualifications and Experience:

  • Extensive experience in a consulting role, preferably with a background in lead development or technical architecture.
  • Proficiency in import sets and transform maps, along with expertise in working with external data sources and ServiceNow data mapping.

Familiarity with:

  • Normalization Data Services configuration
  • ITOM Discovery for on-premise and cloud environments
  • Configuration Management Lifecycle
  • Common Services Data Model
  • Service Mapping, Event Management, and Certificate Management
  • 3rd Party credential stores, network access, and firewalls
  • JavaScript, Angular, HTML/CSS & Jelly
  • Knowledge of additional product lines on the ServiceNow platform (one or more of ITSM, SPM, and/or ITAM).
  • Understanding of the ServiceNow CMDB and the Identification and Reconciliation Engine's impact on the CMDB.
  • Familiarity with ServiceNow workflow capabilities, including FlowDesigner.
  • Strong grasp of platform security and integration best practices.
  • Positive work culture advocate with a “can-do” attitude.
  • Willingness to learn and grow.
  • Excellent communication, explanation, and presentation skills.
  • Willingness to travel (up to 20%) within the W/EMEA region, with a focus on the Netherlands and the UK.


  • Must have: ServiceNow CSA and CIS Discovery
  • Nice to have: CIS SAM, CIS HAM, CIS ITSM