Job: Client Delivery Executive
Location: Dublin (Onsite 3-4 days per week)
Day Rate: Senior Appointment Level
Duration: 12-24 months
A Global Technology Service Provider (GTSP) is seeking a skilled Senior Client Delivery Director for an initial 12–24-month day rate contract to embed into an enterprise scale financial services customer in Ireland. This position has many exciting nuances to it, but the most sought-after skill and background is that of C-Level stakeholder engagement coupled with a solid technical understanding enabling you to translate strategic vision into actionable plans.
The Client Delivery Executive is responsible for;
– Establishing and overseeing the contract governance framework between GTSP and clients, clearly outlining and documenting respective areas of responsibility.
– Coordinating end-to-end program scope across local, nearshore, offshore, and third-party delivery channels.
– Leading programs and projects within the client's infrastructure environment, often focusing on migration, transformation, or technology updates.
– Upholding service delivery excellence in a 24/7 operational setting, managing both direct and matrix teams comprising service delivery managers, support organizations, technical teams, and third-party resources within a matrix management structure.
– Conducting comprehensive risk assessments and actively managing and discussing identified risks with the client throughout the program.
– Developing and overseeing contingency and mitigation plans to address potential challenges.
If you would like to view a full job description, please share an updated CV we can discuss further.