ServiceNow CSM/FSM Architect

Cambridge, Massachusetts

  ServiceNow - Architect


Our client are hiring a ServiceNow Solutions Architect to lead the design and implementation of ServiceNow CSM & FSM solutions for their clients. As a Solutions Architect, you will be responsible for managing the technical aspects of the ServiceNow platform and ensuring successful delivery of projects. You will work closely with the company’s clients, project managers, developers, and other stakeholders to define requirements, design solutions, and implement ServiceNow applications.


  • Lead the technical design and implementation of ServiceNow solutions for clients, using best practices and ensuring scalability, reliability, and maintainability of the platform.

  • Collaborate with clients, project managers, and other stakeholders to gather requirements and design solutions that meet business needs.

  • Create technical documentation including design specifications, technical requirements, and project plans.

  • Lead the development of ServiceNow workflows, integrations, and customizations using JavaScript, HTML, CSS, and other relevant technologies.

  • Manage ServiceNow releases, upgrades, and patches, ensuring minimal impact to clients' operations.

  • Participate in code reviews, testing, and debugging to ensure quality and functionality of developed solutions.

  • Provide technical guidance and mentorship to developers, ensuring adherence to best practices and standardization of development processes.


  • Bachelor's degree in Computer Science, Information Technology or related field.

  • Minimum of 5 years of experience in designing and implementing ServiceNow solutions.

  • ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist certifications are required.

  • CTA or CMA is preferred

  • CIS in Customer Service Management (CSM) or Field Service Management (FSM) is preferred • Experience with ServiceNow modules including IT Service Management, Field Service Management or Customer Service Management is preferred.

  • Strong technical skills in JavaScript, HTML, CSS, and REST API.

  • Strong verbal and written communication skills.