ServiceNow Automation Engineer

Honolulu, Hawaii

  ServiceNow - Developer


Alldus International are seeking a highly motivated and experienced ServiceNow Automation Engineer to join our clients ServiceNow team. As a ServiceNow Engineer, you will be responsible for designing, developing, and implementing complex solutions on the ServiceNow platform, collaborating with other developers and stakeholders to ensure the successful delivery of projects.


  • Automation Solution Design:
    • Collaborate with stakeholders to understand business processes and requirements for automation within the ServiceNow platform.
    • Design and architect automation solutions to streamline and optimize IT and business processes.
  • ServiceNow Development:
    • Develop and implement automation workflows, business rules, and scripts within the ServiceNow platform.
    • Customize and configure ServiceNow modules to support automated processes.
  • Integration and Orchestration:
    • Integrate ServiceNow with external systems and tools to enable end-to-end automation.
    • Orchestrate and automate complex workflows involving multiple systems and platforms.
  • Scripting and Coding:
    • Utilize scripting languages (e.g., JavaScript) to create custom scripts and automate routine tasks.
    • Write code to enhance and extend ServiceNow capabilities for automation purposes.
  • Continuous Improvement:
    • Identify opportunities for continuous improvement in automation processes.
    • Proactively suggest and implement enhancements to existing automation solutions.
  • Testing and Validation:
    • Develop and execute testing plans for automated processes to ensure accuracy and reliability.
    • Collaborate with quality assurance teams to validate and troubleshoot automation workflows.
  • Documentation:
    • Create comprehensive documentation for automated workflows, scripts, and configurations.
    • Maintain up-to-date documentation on automation processes for reference and training purposes.
  • Collaboration and Communication:
    • Work closely with cross-functional teams, including developers, administrators, and business analysts.
    • Communicate effectively with stakeholders to gather requirements and provide updates on automation projects.
  • Security and Compliance:
    • Ensure that automated processes adhere to security and compliance standards.
    • Implement security best practices in the design and execution of automation solutions.
  • Training and Support:
    • Provide training and support to end-users and other team members on using and maintaining automated processes.
    • Address and resolve issues related to automation in a timely manner.
  • Monitoring and Reporting:
    • Implement monitoring solutions to track the performance and effectiveness of automated processes.
    • Generate reports and metrics to measure the success and impact of automation initiatives.
  • Stay Current with ServiceNow Capabilities:
    • Stay informed about the latest features and updates in the ServiceNow platform.
    • Incorporate new functionalities into automation strategies to leverage the full potential of the platform.


  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 4 years of professional experience in ServiceNow development and automation.
  • Proven track record of designing and implementing automation solutions within the ServiceNow platform.
  • Proficiency in scripting languages, particularly JavaScript, for ServiceNow customization and automation.
  • In-depth understanding and hands-on experience with ServiceNow modules, including Flow Designer, IntegrationHub, and Orchestration.
  • Demonstrated experience developing and executing testing plans for automated processes.
  • Knowledge of quality assurance practices and the ability to troubleshoot automation workflows.
  • Proven track record of identifying and implementing continuous improvements in automation processes.

Certifications (Preferred):

  • ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM).
  • ServiceNow Certified Application Developer.

Pay Rate: $65-$80