ServiceNow Automation Engineer

Honolulu, Hawaii

  ServiceNow - Developer

Contract

Alldus International are seeking a highly motivated and experienced ServiceNow Automation Engineer to join our clients ServiceNow team. As a ServiceNow Engineer, you will be responsible for designing, developing, and implementing complex solutions on the ServiceNow platform, collaborating with other developers and stakeholders to ensure the successful delivery of projects.

Responsibilities

  • Automation Solution Design:
    • Collaborate with stakeholders to understand business processes and requirements for automation within the ServiceNow platform.
    • Design and architect automation solutions to streamline and optimize IT and business processes.
  • ServiceNow Development:
    • Develop and implement automation workflows, business rules, and scripts within the ServiceNow platform.
    • Customize and configure ServiceNow modules to support automated processes.
  • Integration and Orchestration:
    • Integrate ServiceNow with external systems and tools to enable end-to-end automation.
    • Orchestrate and automate complex workflows involving multiple systems and platforms.
  • Scripting and Coding:
    • Utilize scripting languages (e.g., JavaScript) to create custom scripts and automate routine tasks.
    • Write code to enhance and extend ServiceNow capabilities for automation purposes.
  • Continuous Improvement:
    • Identify opportunities for continuous improvement in automation processes.
    • Proactively suggest and implement enhancements to existing automation solutions.
  • Testing and Validation:
    • Develop and execute testing plans for automated processes to ensure accuracy and reliability.
    • Collaborate with quality assurance teams to validate and troubleshoot automation workflows.
  • Documentation:
    • Create comprehensive documentation for automated workflows, scripts, and configurations.
    • Maintain up-to-date documentation on automation processes for reference and training purposes.
  • Collaboration and Communication:
    • Work closely with cross-functional teams, including developers, administrators, and business analysts.
    • Communicate effectively with stakeholders to gather requirements and provide updates on automation projects.
  • Security and Compliance:
    • Ensure that automated processes adhere to security and compliance standards.
    • Implement security best practices in the design and execution of automation solutions.
  • Training and Support:
    • Provide training and support to end-users and other team members on using and maintaining automated processes.
    • Address and resolve issues related to automation in a timely manner.
  • Monitoring and Reporting:
    • Implement monitoring solutions to track the performance and effectiveness of automated processes.
    • Generate reports and metrics to measure the success and impact of automation initiatives.
  • Stay Current with ServiceNow Capabilities:
    • Stay informed about the latest features and updates in the ServiceNow platform.
    • Incorporate new functionalities into automation strategies to leverage the full potential of the platform.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 4 years of professional experience in ServiceNow development and automation.
  • Proven track record of designing and implementing automation solutions within the ServiceNow platform.
  • Proficiency in scripting languages, particularly JavaScript, for ServiceNow customization and automation.
  • In-depth understanding and hands-on experience with ServiceNow modules, including Flow Designer, IntegrationHub, and Orchestration.
  • Demonstrated experience developing and executing testing plans for automated processes.
  • Knowledge of quality assurance practices and the ability to troubleshoot automation workflows.
  • Proven track record of identifying and implementing continuous improvements in automation processes.

Certifications (Preferred):

  • ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM).
  • ServiceNow Certified Application Developer.

Pay Rate: $65-$80
 

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