ServiceNow QA Tester

Fairfax, Virginia

  ServiceNow - Business Analyst / Process Consultant


We are looking for a detail-oriented and experienced QA Analyst who specializes in ServiceNow to ensure the quality and reliability of our software solutions. The ideal candidate will have a strong background in quality assurance methodologies, testing processes, and a deep understanding of ServiceNow platform functionalities.
You will be embedded within an agile team supporting a DHS client who is implementing ServiceNow.

  • Collaborate with cross-functional teams to understand requirements and develop comprehensive test plans for ServiceNow implementations and enhancements.
  • Design, develop, and execute test cases, scripts, and procedures to ensure the quality and integrity of ServiceNow applications.
  • Conduct functional, regression, integration, and performance testing to identify and address software defects and performance bottlenecks.
  • Work closely with developers and product owners to troubleshoot issues, reproduce defects, and ensure timely resolution.
  • Utilize industry-standard QA tools and methodologies to streamline testing processes and enhance overall product quality.
  • Participate in agile development processes, sprint planning, and release management activities.
  • Provide regular status updates, reports, and metrics on testing progress and product quality to stakeholders.

Minimum Job Requirements:

  • Bachelor’s degree in computer science, Information Technology, or related field.
  • 3+ years of experience in software quality assurance with a focus on testing ServiceNow applications.
  • 1+ years of ServiceNow platform functionalities, including incident management, change management, and service catalog.
  • 1+ years creating and executing test cases, test scripts, and test plans.
  • 1+ years of experience with automated testing tools such as Selenium, Jenkins, or similar.
  • US Citizenship is required (required by the federal government for this position).
  • Must be able to obtain Public Trust clearance
  • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.)

Desired Skills:

  • Active DHS Public Trust
  • Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project at hand.
  • Good understanding of basic system technologies as they relate to the project deliverables.
  • Ability to maintain project roadmaps.
  • Ability to provide technical assistance and troubleshooting by effectively responding to inquiries.


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