ServiceNow HR Business Process Consultant

Jacksonville Beach, Florida

  ServiceNow - Business Analyst / Process Consultant


Our client, who are at the forefront of reshaping Human Resources and Employee Experience through the power of ServiceNow, is seeking a ServiceNow HR Business Process Consultant. The successful candidate will work closely with the organization’s clients to craft implementation strategies and pioneer groundbreaking HRSD solutions.


  • As a ServiceNow HR Business Process Consultant, you will partner with clients to comprehend their business requirements and craft customized HRSD solutions.

  • You will take charge of initiating projects, conducting pre-work questionnaires and facilitating design workshops.

  • Propel process definition, re-engineering, and enhancement to expedite value delivery and enrich employee experiences.

  • Serve as a bridge between technical teams and clients throughout the project lifecycle.

  • Offer guidance and assistance to guarantee the smooth implementation of HR processes.

  • Influence and advise stakeholders by providing strategic insights and innovative solutions.

  • Develop and manage comprehensive documentation, encompassing design workbooks, user stories and test scenarios.

  • Perform risk assessments and proactively tackle issues to ensure project success.

  • Engage in user acceptance testing (UAT) and maintain prompt communication with stakeholders.


  • 2-4 years of experience working with ServiceNow, specializing in HR.

  • Expertise in implementing processes and solutions within customer environments.

  • Ability to influence stakeholders and deliver thought leadership.

  • Experience in requirements gathering and meticulous process documentation.

  • Excellent organizational and time management skills.

  • Maintain a customer-centric mindset coupled with strong interpersonal skills.

  • Essential prior experience with ServiceNow or equivalent case management systems.


  • Healthcare benefits.

  • 401(K) with a 3% contribution.

If this sounds like the role for you, apply now in the link below or email your resume directly to for consideration.