ServiceNow Predictive Intelligence Specialist

Allentown, Pennsylvania

  ServiceNow - Developer

Contract

Our client, an Elite ServiceNow Partner, are hiring a ServiceNow Predictive Intelligence Specialist to join the team in Pennsylvania. The successful candidate will be responsible for providing end-to-end automated solutions and delivering exceptional knowledge and customer service across the ITSM Suite.

Responsibilities

  • Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.

  • Deliver a high level of knowledge and customer service within the ITSM Suite.

  • Explain the offerings available with the ServiceNow ITSM Suite.

  • Architect, develop and convert customers legacy solutions into ServiceNow.

  • Implement Virtual Agent and Predictive Intelligence processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.

  • Apply Agile software development practices for customizations to the platform and applications.

  • Organize development effort, interfacing with vendors and management and potentially coordinating effort of additional administrators.

  • Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.

Skillset

  • Deep functional and technical knowledge of ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting

  • 5+ years of ServiceNow Development

  • Virtual Agent and Predictive Intelligence experience

  • Background in either software development or IT Service management

  • Understanding of ITIL concepts and IT Service Management practices

  • Understanding of Agile based approach to software development

  • ServiceNow Admin (or higher) certifications

  • ServiceNow Certified System Administrator

  • ServiceNow Certified Implementation Specialist

  • ITIL certification

Interested? Apply now in the link below or email your resume to christopher@alldus.com for consideration.

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