ServiceNow CMDB Product Owner

San Antonio, Texas

  ServiceNow - Product / Platform Owner

Permanent

Our HR Services client are hiring a ServiceNow CMDB Technical Product Owner to play a pivotal role in the designing, configuring, and implementation of the ServiceNow Common Services Data Model (CMDB) solutions to meet the clients needs. This role requires a deep understanding of IT asset management, configuration management, and ServiceNow platform capabilities.

The CMDB Analyst is responsible for ensuring that the configuration management of ServiceNow Application and Service portfolios are standardized and sustainable. Our client are looking for a ServiceNow CMDB expert to serve as a subject matter expert and trusted advisor providing ServiceNow support and guidance to leadership, business partners and internal teams.

This temporary position is a benefits-eligible full-time position.

Responsibilities

  • CMDB Design and Architecture: Design and Implement ServiceNow CMDB solutions that align with service owners’ business goals and objectives. Define configuration item (CI) classes, relationships, and attributes to ensure accurate representation of the ITSM landscape.

  • Configuration Item (CI) Discovery: Work with service owners to identify and classify CIs correctly. Develop approaches for CI identification, including automated discovery and manual data entry processes.

  • Data Integration: Integrate CMDB with other ITSM modules and third-party systems to ensure real-time data synchronization and consistency.

  • Relationship Mapping: Create and maintain relationship maps between CIs to provide insights into dependencies and impacts on IT services.

  • Governance and Data Quality: Maintain data governance practices to maintain data accuracy, integrity, and completeness within the CMDB.

  • Change Management: Develop and enforce change management processes for the CMDB to ensure that updates and changes are tracked and approved.

  • Service owner Collaboration: Collaborate with service owners to understand their business processes, requirements, and challenges. Provide expert advice and recommendations to improve their CMDB implementations.

  • Documentation: Create comprehensive documentation of CMDB designs, configurations, and processes for service owner reference.

  • Training and Support: Provide training and support to service owners’ teams to ensure effective CMDB utilization and ongoing maintenance.

  • Hybrid work environment, with 1-2 days on-site per week. This is a 1-year assignment with opportunity for transition to a permanent role based on performance and business needs.

     

Skillset

  • 5-10 years of ServiceNow experience required.

  • ServiceNow Administrator certification required.

  • ServiceNow CMDB certifications preferred but not required.

Benefits

  • Free medical benefits, eligible day one

  • Texas Retirement System contribution

  • Hybrid work schedule

44012