ServiceNow CMDB Analyst


  ServiceNow - Business Analyst / Process Consultant


Our client is an Elite ServiceNow partner and they are hiring a ServiceNow CMDB Analyst to join the team in Texas on a contract basis. The successful candidate should have extensive experience in facilitating requirements gathering and business documentation processes, as well possess a strong background in Agile software development environments with a focus on ServiceNow implementation and configuration.


  • As the ServiceNow CMDB Analyst, you will facilitate requirements gathering and business documentation processes, including design, testing, and gap analysis.

  • Collaborate with process owners to create and support the creation of user stories, ensuring required criteria is met.

  • Configure ServiceNow modules to meet specific needs and provide ongoing technical support.

  • Develop comprehensive test plans across cross-functional teams, articulating testing approaches and ensuring the quality of new software releases.

  • Serve as a Scrum Master in an Agile software development environment.

  • Implement CMDB using ServiceNow best practices.

  • Implement ServiceNow IT Operations Management, Asset Management, Event Management, and Certificate Management.

  • Implement ServiceNow Service Mapping capabilities.

  • Communicate complex ideas with stakeholders and build collaborative relationships with team members, customers, and other stakeholders.



  • Bachelor’s degree or equivalent experience in a related technical discipline, with four years of Business Analysis experience.

  • Certified Business Analyst Professional.

  • Agile/Scrum related certifications.

  • Certified System Administrator.

  • ServiceNow ITOM-related Foundations training or CIS Certification.

  • ITIL v3 or v4 Certification.

  • Must be eligible to meet government eligibility requirements.