ServiceNow CMDB Analyst

Our client is an Elite ServiceNow partner and they are hiring a ServiceNow CMDB Analyst to join the team in Texas on a contract basis. The successful candidate should have extensive experience in facilitating requirements gathering and business documentation processes, as well possess a strong background in Agile software development environments with a focus on ServiceNow implementation and configuration.

Responsibilities:

• As the ServiceNow CMDB Analyst, you will facilitate requirements gathering and business documentation processes, including design, testing, and gap analysis.

• Collaborate with process owners to create and support the creation of user stories, ensuring required criteria is met.

• Configure ServiceNow modules to meet specific needs and provide ongoing technical support.

• Develop comprehensive test plans across cross-functional teams, articulating testing approaches and ensuring the quality of new software releases.

• Serve as a Scrum Master in an Agile software development environment.

• Implement CMDB using ServiceNow best practices.

• Implement ServiceNow IT Operations Management, Asset Management, Event Management, and Certificate Management.

• Implement ServiceNow Service Mapping capabilities.

• Communicate complex ideas with stakeholders and build collaborative relationships with team members, customers, and other stakeholders.

Skillset:

• Bachelor’s degree or equivalent experience in a related technical discipline, with four years of Business Analysis experience.

• Certified Business Analyst Professional.

• Agile/Scrum related certifications.

• Certified System Administrator.

• ServiceNow ITOM-related Foundations training or CIS Certification.

• ITIL v3 or v4 Certification.

• Must be eligible to meet government eligibility requirements.

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