ServiceNow Business Analyst

Our client is a Global ServiceNow Elite Partner and they are hiring a ServiceNow Business Analyst to join their team as they build out their Vienna practice. The successful candidate will analyse client processes, gather requirements and design solutions on the ServiceNow platform.

Responsibilities:

• As a ServiceNow Business Analyst, you will collaborate with clients to understand and document business needs.

• You will analyse processes, identify areas for improvement, and document requirements.

• Translate requirements into technical specifications and user stories for ServiceNow.

• Customize ServiceNow applications to meet business needs.

• Conduct user acceptance testing and provide post-implementation support.

• Train end-users on ServiceNow functionalities and best practices.

• Stay updated on ServiceNow updates and industry trends.

Qualifications:

• Proven experience as a BA or BPC, ideally in a ServiceNow Role OR Requirements engineering experience – using Jira, hosting workshops, requirements documentation to maximise customers use of a SaaS platform.

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills.

• Proficiency in ServiceNow features and ITIL framework.

• Ability to manage multiple priorities effectively.

• ServiceNow certification(s) is a plus.

Benefits:

• Competitive salary and benefits.

• Opportunity to work with cutting-edge technology.

• Professional development opportunities.

• Flexible work arrangements.

• Career growth within the organization.

Please apply now or reach out to ailsa@alldus.com with your up to date CV for more information.

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