ServiceNow Business Analyst

Wein, Vienna

  ServiceNow - Business Analyst / Process Consultant


Our client is a Global ServiceNow Elite Partner and they are hiring a ServiceNow Business Analyst to join their team as they build out their Vienna practice. The successful candidate will analyse client processes, gather requirements and design solutions on the ServiceNow platform.


  • As a ServiceNow Business Analyst, you will collaborate with clients to understand and document business needs.

  • You will analyse processes, identify areas for improvement, and document requirements.

  • Translate requirements into technical specifications and user stories for ServiceNow.

  • Customize ServiceNow applications to meet business needs.

  • Conduct user acceptance testing and provide post-implementation support.

  • Train end-users on ServiceNow functionalities and best practices.

  • Stay updated on ServiceNow updates and industry trends.


  • Proven experience as a BA or BPC, ideally in a ServiceNow Role OR Requirements engineering experience – using Jira, hosting workshops, requirements documentation to maximise customers use of a SaaS platform.

  • Strong analytical and problem-solving skills.

  • Excellent written and verbal communication skills.

  • Proficiency in ServiceNow features and ITIL framework.

  • Ability to manage multiple priorities effectively.

  • ServiceNow certification(s) is a plus.


  • Competitive salary and benefits.

  • Opportunity to work with cutting-edge technology.

  • Professional development opportunities.

  • Flexible work arrangements.

  • Career growth within the organization.

Please apply now or reach out to with your up to date CV for more information.