ServiceNow Dev – ITAM

Brussels, Brussels-Capital Region

ServiceNow - Developer

Contract

Our client are a leading transportation company and they are hiring a ServiceNow Developer – ITAM to join their team on a contract basis in Brussels. The successful candidate will undertake the task of configuring and advancing ITAM functionalities within ServiceNow, particularly emphasizing ITSM and SAM.

Responsibilities:

As the ServiceNow Developer, you will configure and enhance IT Asset Management functionalities within ServiceNow, encompassing ITSM and SAM.
You will utilize ServiceNow components like Service Catalog, Request Fulfillment, Asset Management and CMDB to streamline ITAM processes.
Develop technical elements within ServiceNow, including business rules, client scripts, UI policies and actions, workflows, web services and reports.
Provide support for ServiceNow administration, configuration, development and customization, along with related integrations.
Apply ITIL principles to optimize IT service delivery and ensure compliance with ITSM best practices.
Furnish ServiceNow administration and functional/development support to users and process owners.
Generate technical and functional documentation for ongoing maintenance tasks and projects.

Qualifications:

ServiceNow System Administrator Certification.
At least 3 years of experience in ServiceNow ITSM/ITAM development and administration within an enterprise environment.
Solid grasp of ITSM best practices and ITIL principles (ITIL Certification preferred).
Competence in IT Asset Management processes and Configuration Management Database (CMDB) principles.
Understanding of ITSM/ITIL Framework and Asset purchasing/receiving processes.
Experience with ServiceNow SAM/HAM is advantageous.
Proficient in workflow and approval configuration within ServiceNow.
Thorough understanding of ServiceNow Best Practices with a commitment to ongoing learning of new features.
Capable of effectively troubleshooting technical/application problems.