Software Asset Management – IT Expert

Aachen, Nordrhein-Westfalen

  ServiceNow - Engagement / Project Manager


Our IT Services client is hiring an experienced IT Expert specializing in Software Asset Management (SAM) on a contract basis to guide the advisory process for procedural implementation. This role requires hands-on experience with IT Service Management (ITSM) and IT Asset Management, particularly with the latest out-of-the-box (OOTB) features in ServiceNow. The successful candidate will lead the customer’s SAM team and provide expert advice based on previous project implementations.


  • As the Software Asset Management – IT Expert, you will guide the advisory process for the procedural implementation of SAM, utilizing practical knowledge of OOTB features in ServiceNow.

  • Direct and support the customer’s SAM team, providing hands-on assistance and answering queries regarding processes and requests.

  • Develop and design the concept for Software Models/Software Catalog as a next step in the project.

  • Address the lack of license management by creating necessary OOTB reports.

  • Lead the customer’s team through direct interactions and consultations, ensuring smooth implementation and adherence to best practices.


  • Fluency in English and German is a must.

  • Extensive experience in ITSM and IT Asset Management modules, with a strong background in leading projects and teams.

  • Practical, hands-on skills in implementing and utilizing ServiceNow’s OOTB features.

  • Certifications: Certified Software Asset Manager (CSAM) and ITIL Certification.

  • IT-Asset Management Skills.

  • ITIL Skills important for aligning processes with industry best practices.

If you are interested please apply with your CV or get in touch –