ServiceNow Virtual Agent TC

Our client is an Elite ServiceNow Partner and a reliable ServiceNow managed service provider. They are hiring a ServiceNow Virtual Agent to join their team on a  contract basis, where you will be responsible for architecting, implementing and enhancing solutions that enable organizations to reach their goals.

Responsibilities:

• As the ServiceNow Virtual Agent, you will develop and deploy comprehensive automated solutions leveraging the ServiceNow Platform, Core System and Applications.

• You will offer advanced expertise and client support within the IT Service Management (ITSM) Suite.

• Inform and advise clients on the diverse offerings accessible through the ServiceNow ITSM Suite.

• Architect, create and transition legacy solutions to the ServiceNow ecosystem.

• Execute Virtual Agent and Predictive Intelligence strategies, customizing workflows, managing tickets, automating processes, generating reports and dashboards, and configuring systems.

• Implement Agile methodologies for software development adjustments to the platform and applications.

• Coordinate and prioritize development tasks, liaise with vendors and management and potentially supervise additional administrators.

• Ensure seamless integration of solutions with other systems by assessing dependencies, relationships and integration points.

Skillset:

• Extensive functional and technical expertise in ServiceNow, encompassing platform navigation, administration, configuration and scripting.

• Over 5 years of hands-on experience in ServiceNow Development.

• Proficiency in Virtual Agent and Predictive Intelligence applications.

• Background in either software development or IT Service management.

• Familiarity with ITIL principles and practices in IT Service Management.

• Understanding and application of Agile methodologies in software development.

• Possession of ServiceNow Admin (or higher) certifications.

• Certification as a ServiceNow Certified System Administrator.

• Certification as a ServiceNow Certified Implementation Specialist.

• ITIL certification is desirable.

Interested? Apply now in the link below or email your resume to christopher@alldus.com for consideration.

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