ITSM PRO Consultant

Brussels, Brussels-Capital Region

  ServiceNow - Consultant


Alldus International is looking for a ServiceNow ITSM PRO Consultant to join our global IT client.

Location: Partially remote (minimum 40% on-site) Brussels 

Language Skills: 
– Dutch or French: Native or bilingual proficiency
– English: Full professional proficiency


  • Provide advice and guidance on implementing Predictive Intelligence, Virtual Agent, and Performance Analytics for the ITSM module of ServiceNow

  • Define the project plan for implementing Virtual Agent and Predictive Intelligence

  • Implement Virtual Agent and Predictive Intelligence use cases

  • Define, design, and implement Performance Analytics metrics and dashboards based on requirements


  • Strong functional skills and relevant experience with the ServiceNow platform

  •  Knowledge and experience with populating, managing, and utilizing ServiceNow CMDB/CSDM

  • Good analytical, project management, problem-solving, and communication skills

  • Proficiency in at least Dutch or French and English

  • Team player with a collaborative mindset

If you are interested please get in touch