ServiceNow Business Process Consultant (SAM and HAM)

Arizona

ServiceNow - Developer

Contract

ServiceNow Business Process Consultant – SAM/HAM
Contract 12 months
Remote (Arizona Time Zone, USA)

Alldus has partnered with a global IT service provider who have a global client-base, providing world-class strategic IT leadership and IT operational support. The client is looking for a ServiceNow Business Process Consultant to join their ever-growing team. The successful candidate will join a high-performing team, responsible for delivering process improvement for their clients. Good to have financial experience.

Responsibilities

Develop and maintain a strong working relationship with clients and understand their business challenges and propose optimal solutions.
In-depth knowledge of SAM and HAM.
Conduct comprehensive needs analyses to understand client requirements.
Establish project specifications and identify appropriate solutions to address business challenges.
Gather and analyse business data using industry-specific knowledge.
Gain insights into the client’s business organization and operational structure.
Lead business process definition, re-engineering, improvement, and gap analysis workshops with key client sponsors and stakeholders.
Guide clients on best practices and ensure alignment with their business objectives.
Manage and communicate process and business requirements to the delivery team.
Ensure proposed solutions align with client expectations and requirements.
Provide support, training, and mentoring to team members to enhance their skills and knowledge.

Skillset

Bachelor’s degree in business administration, Management Information Systems or related
Certified ServiceNow Administrator, Application Developer, Implementation Specialist (CSA, CAD, CIS); Certified Implementation Specialist – ITSM, CSM, ITAM (preferred).
ITIL v3 or v4 Certification, preferred.
Business Process Management (BPM) training/certification, preferred.
Agile Scrum Master Business Process Management (BPC) training/certification (plus)
5 years’ ServiceNow experience in process definition, improvement, and re-engineering
5 years’ ServiceNow experience in developing requirements documentation, project artifacts, and process documents.
2 years’ recent ServiceNow experience as part of multiple implementation projects; experience in process definition and improvement; demonstrated experience developing requirements, creating Agile Stories, project artifacts, workshop templates, etc.
Proven experience in communicating complex ideas with stakeholders and building collaborative relationships.
Experience in process analysis competencies
Experience with ServiceNow platform technologies.