ServiceNow Solution Consultant

Our client is revolutionizing the customer experience and they are hiring a German-speaking ServiceNow Solution Consultant to join their team in Bayern, Germany on a contract basis. The successful candidate will be responsible for implementing best practices while leveraging the out-of-the-box capabilities of ServiceNow to deliver exceptional service to key clients.

Responsibilities

• As a ServiceNow Solution Consultant, you  will implement, configure, and optimize ServiceNow solutions for clients.

• Your priority task will be within Request Management while supporting other core processes like Incident, Problem, Change and Knowledge Management.

• Design and build a comprehensive Service Catalog, including Catalog Items, Catalog Variables, Order Guides and Sequential Order Guides.

• Set up and configure the Employee Center following best practices.

• Customize and optimize OOTB flows, approval processes and use Flow Designer for custom workflows.

Skillset

• Fluency in both German and English is essential.

• Certified System Administrator (CSA) and Certified Implementation Specialist – ITSM (CIS-ITSM) required.

• In-depth knowledge of the OOTB Request Management process (REQ > RITM > SCTASK) with a strong focus on best practices.

• Skilled in configuring and optimizing the Knowledge Base for improved usability.

• Expertise in Incident, Problem, and Change Management, with a solid understanding of OOTB processes.

• Ability to apply best practices for core ITSM functions.

Interested? Apply Now in the link below.

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