ServiceNow Developer

Montreal, Quebec

  ServiceNow - Developer

Contract

Our client, a leading financial services organization, are hiring a ServiceNow Developer to join the team in Montreal on a contract basis. The successful candidate will deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System and Applications.

Responsibilities

  • As the ServiceNow Developer, you will deliver a high level of knowledge and customer service within the ITSM Suite.

  • Explain the offerings available with the ServiceNow ITSM Suite.

  • Implement Virtual Agent and Predictive Intelligence processes, workflow customization, ticketing, process automation, report development, dashboard creation and system configurations.

  • Apply Agile software development practices for customizations to the platform and applications.

  • Organize and prioritize development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.

  • Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.

  • Effectively manage and execute high level tasks assigned via ‘stories.’

  • Assist junior analysts through project(s) lifecycles.

 

Skillset

  • Deep functional and technical knowledge of ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration and scripting.

  • 5+ years of ServiceNow Development experience.

  • Virtual Agent and Predictive Intelligence experience.

  • Background in either software development or IT Service management.

  • Understanding of ITIL concepts and IT Service Management practices.

  • Understanding of Agile based approach to software development.

  • ServiceNow Admin, ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist, ITIL certifications. 

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