ServiceNow CSM Developer

Our client, an innovative IT Consulting firm, are hiring a ServiceNow CSM Developer to join their Washington D.C. team remotely on a on an initial six-month contract. The successful candidate will design, implement and customize ServiceNow CSM solutions, as well as to optimize workflows and provide ongoing support and maintenance.

Responsibilities

• As the ServiceNow CSM Developer, you will design, develop, and implement ServiceNow CSM solutions based on business requirements.

• Configure workflows, forms and service portals to optimize the customer service experience.

• Customize CSM features, including case management, customer portals and integrations.

• Collaborate with stakeholders to gather technical requirements and provide tailored solutions.

• Conduct system testing, troubleshooting and performance tuning for CSM modules.

• Provide ongoing technical support and maintenance for the ServiceNow CSM environment.

Skillset

• 3+ years of experience as a ServiceNow Developer, with a focus on CSM implementations.

• Strong understanding of ServiceNow platform architecture and best practices.

• Proven experience in configuring and customizing the CSM module, including case management, customer portals, and knowledge management.

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions.

• Excellent communication skills and ability to work independently in a remote setting.

• Previous experience in a customer facing role is a bonus.

• Previous experience working within the government is desirable but not essential.

• Familiar with Public Sector Digital Service (PSDS) is a plus.

Pay: $60 per hour (C2C). After 6 months, the position will convert to a full-time employee (FTE).

Interested in shaping the future of customer service management through ServiceNow technology? Apply now by sending your resume to hope@alldus.com.

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