ServiceNow Architect (ITSM, ITOM, CSM)

Our client, an IT Consulting firm focused on Digital Transformation services, are hiring a ServiceNow Architect to join the team in North Carolina on a contract basis. The successful candidate will be responsible for designing, implementing and managing technical solutions on the ServiceNow platform, ensuring alignment with industry standards and best practices.

Responsibilities

• As the ServiceNow Architect, you will drive the technical architecture and design for the company’s ServiceNow implementation.

• You will manage platform administration, including user and group setup, table and data management, and general system administration.

• Design, develop, and maintain ServiceNow integrations, including custom solutions and data mapping.

• Provide expertise and technical leadership in key areas such as ITSM, ITOM, Reporting and Performance Analytics, and Enterprise Catalog (EC) and Service Catalog.

• Offer expertise in data management, including table design, data flow optimization, data modelling and reporting.

• Ensure adherence to ServiceNow best practices, covering solution architecture, data models and system design.

• Work closely with cross-functional teams to ensure technical solutions align with business objectives.

Skillset

• At least seven years of experience in ServiceNow implementation and operations (CSA Certification preferred).

• Minimum of three years in a ServiceNow Technical Architect role.

• Demonstrated history of progressive technical expertise and increased responsibilities.

• Proven experience in ITSM development.

• Hands-on experience with the ServiceNow platform beyond ITSM.

• In-depth knowledge of the features and capabilities of the ServiceNow platform.

• Strong proficiency in data management, including table design, data flow optimization, and data modeling.

• Expertise in creating and deploying integrations and custom solutions within the ServiceNow ecosystem.

• Solid understanding of industry standards and best practices for ServiceNow design, development and architecture.

Interested? Apply Now!

48970