Engagement Manager

Added: 9/30/2021

REF: 13643

Contract: Contract

Location: Cardiff, United Kingdom

Alldus International Consulting are actively recruiting for a ServiceNow Engagement Manager / Project Manager for a leading UK ServiceNow Partner.

You will be responsible for the overall management of specific client engagement and related ServiceNow project activities. This includes the day-to-day management of resources assigned to the ServiceNow project and the management of the client relationship at the project level. The Engagement Manager will hold end-to-end Project Management responsibilities including development and management of project plans, issues and risks management, change control management, resource management, budget/financial management and knowledge transfer.

Role Responsibilities

·Owns and manages one or more large and/or small client facing project engagements

·Oversee the discovery, design, configuration, training and deployment of all engagements for our clients. Defines and manages to overall project goals and success criteria, working in collaboration with customers on the definition and execution of the overall project plan

·Works with a moderate level of guidance to successfully execute a number of large assignments of high complexity. These assignments involve working with senior to executive management.

·Manages and develops relationships with customers and colleagues interfacing with similar level of staff in order to define and deliver large assignments of high complexity. At this level would be expected to have significant client relationship responsibility and would be proactive in bringing new ideas and product offerings to clients.

·Maintains senior management to executive level relationships both internally and externally

·Support the process for preparation of bids for major new work and frequently takes the leading role in client presentations.

·Identifies and helps secures both new and extension business opportunities with the Sales team.

·Capable of developing solutions to problems within own specialist area not previously encountered.

·Managing a blended team that may consist of client, vendor, and Partner team members.

·Maintains high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow.

 

Measurables 

·Demonstrates problem solving skills and solution development acumen.

·Excellent customer interaction and stakeholder management skills to various levels

·Effective communication and teamwork including external development partners on customer projects.

·Evidence of thought leadership examples, speaking, events and articles.

·Proven software implementation and/or system deployment project management experience.

·Accurate estimating for Cloud project delivery and system deployments.

·Leadership of dynamic team with minimal supervision.

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