ServiceNow CSM Integration Specialist

Added: 9/13/2021

REF: 14268

Contract: Contract

Location: Texas, United States

The ServiceNow Integration Specialist will be responsible for:


Roles and Responsibilities-

  • Good knowledge and hands-on with ITAM SAM
  • Work closely with our business partners and technical SMEs to define and implement required integrations with ServiceNow
  • Be responsible for the implementation, ongoing enhancements, and support of all integrations with ServiceNow
  • Ensure best practices are enforced and that advanced configurations don’t endanger future upgrades and system performance
  • Lead/contribute to the evaluation/execution of ServiceNow upgrades, reviewing impact on integrations and making changes as needed
  • Investigate and fix advanced application issues
  • Participate in the full software development lifecycle
  • Adhere to IT Change Management and best practices

Preferred Skills-

  • A bachelor’s degree, college diploma or equivalent experience (ServiceNow certifications) in software development
  • 5+ years of development/configuration experience on the ServiceNow platform including:
  • Integration Hub
  • Mid Server
  • Extensive experience working with API’s / Web Services (RESTful and SOAP)
  • Extensive development experience working with MySQL, Microsoft SQL and/or Oracle PL-SQL
  • Development experience with integration platforms such as OpenText A2A, Boomi, Informatica, MuleSoft, etc. is preferred.
  • Knowledge of Identity Management solutions, such as OpenText IAM would be a benefit
  • Development experience in other languages would be beneficial
  • Extensive experience manipulating data
  • An aptitude to learn new technology quickly
  • Effective documentation skills
  • Excellent written and oral communication skills
  • The ability to work independently and as part of a team
  • The ability to handle multiple streams of work effectively


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