ServiceNow CSM Business Process Consultant

Added: 9/13/2021

REF: 14269

Contract: Contract

Location: United States, United States

Company/Role Summary


Alldus is currently searching for a Business Process consultant which will be responsible for working along side clients and stakeholders to develop implementation strategy and an overall framework for the following modules: ITBM, ITBM, ITAM, GRC, and more. This Consultant will work to find the most efficient ways to leverage and use the ServiceNow modules to meet, and exceed, the client’s needs and support best practices.



  • Will aid and assist with development in various areas: project charter, project plans, and the enablement training of the client
  • Understanding and working with clients and stakeholders to provide advice and direction
  • Working with end client to understand their business processes and employee service needs to demonstrate how ServiceNow will support these aspects
  • Provide direction and instruction to the client during the implementation of these processes.
  • Advise on all things functional and operationally related to ServiceNow ITBM/ITAM/GRC implementation projects
  • Recognize areas of ServiceNow modules processes needs improvement and provides guidance to improve the processes of ITBM, ITAM, GRC
  • Be able to handle and work multiple projects and initiatives at the same time
  • Providing training and mentoring to other members of the services team
  • Guiding clients to utilize the full ServiceNow functional capabilities and their efforts to improve GRC/ITAM/ITBM processes
  • Assisting in development of project charter, project plans and enablement training of the client  
  • Be a mentor and leader to other members of the Services team


Preferred Skills

  • 5-10 years of relevant module experience at a high level of responsibility: ITBM/ITAM/GRC
  • Hands on experience with ITBM/ITAM/GRC technologies
  • Able to to influence and consult stakeholders and clients in solving business process or technical problems
  • 2+ years of ServiceNow ITBM/ITAM/GRC tool experience and adept with various OOB features, workflows, and integrations
  • Proven experience in defining and deploying 'to be' ITBM/ITAM/GRC processes and in identifying solutions from a people, process, and technology perspective       


Does this role sound like a good fit for you? If so, apply below or email directly



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